Shipping Policy

At BlackbirdOak, we want your shopping experience to be as seamless as possible, from discovering the perfect piece to welcoming it into your home.

Please review the information below regarding order processing, shipping, and delivery.

Order Processing

Orders are typically processed within 2–5 business days, depending on product availability and fulfillment requirements.

Made-to-order, personalized, and specialty items may require additional production or preparation time.

Processing times do not include weekends or holidays. Processing time is separate from shipping transit time.

Shipping Rates

Shipping costs are calculated at checkout based on the items ordered, shipping destination, and available shipping methods.

Larger items, including furniture, oversized rugs, and other specialty furnishings, may require additional shipping or freight charges.

Applicable shipping fees will be displayed during checkout.

Shipping Destinations

BlackbirdOak currently ships within the United States only.

We do not offer international shipping at this time.

Shipping availability may vary for certain products or destinations based on supplier and carrier restrictions.

Delivery Estimates

Delivery times vary depending on product availability, fulfillment location, shipping carrier, and destination.

Estimated delivery dates are provided as a general guideline and are not guaranteed unless expressly stated otherwise.

Please be aware that weather conditions, holidays, carrier disruptions, and other circumstances may affect delivery schedules.

Multiple Shipments

Our collections feature products from a variety of brands, makers, and fulfillment partners.

As a result, items purchased within the same order may ship separately and arrive on different dates.

You may receive individual shipping confirmations and tracking information for each shipment.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking details when available.

Tracking information may take additional time to become active after the carrier receives the shipment.

Furniture & Oversized Deliveries

Certain furniture pieces, large rugs, and oversized home furnishings may require specialized shipping or freight delivery.

Delivery arrangements and services vary by product and shipping provider.

Unless otherwise specified in the product listing, delivery does not include assembly, installation, or placement inside your home.

Please review product dimensions and delivery requirements before purchasing to ensure your item can be safely accommodated.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify your address, apartment or unit number, and other delivery details before submitting your order.

If a shipment is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Address changes cannot be guaranteed once an order has been submitted.

Lost or Delayed Shipments

Although we work with reliable shipping and fulfillment partners, occasional shipping delays may occur.

If your shipment is significantly delayed, missing, or appears to be lost, please contact us at orders@blackbirdoak.com.

We'll assist in reviewing the tracking information and coordinating with the appropriate shipping partner to determine the next steps.

Damaged or Incorrect Deliveries

We want every BlackbirdOak purchase to arrive in excellent condition.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible.

Please provide:

• Your order number

• A brief description of the issue

• Clear photographs of the affected item

• Photographs of the original shipping packaging

Please retain the original packaging until the issue has been reviewed, as it may be required for a shipping claim.

Once the issue has been evaluated, we will work toward an appropriate resolution, which may include a replacement or refund.

Reporting timelines do not limit any rights or remedies provided under applicable law.

Questions About Shipping?

If you have questions about shipping, delivery, or an existing order, we're happy to assist.

BlackbirdOak

Email: orders@blackbirdoak.com

Thank you for choosing BlackbirdOak. We appreciate the opportunity to be part of making your home uniquely yours.