Refund policy
At Kraft Paper Scissors, we take great care in creating and packaging every order. Because many of our products are handmade, made to order, personalized, or printed on demand, all sales are final.
Returns
We do not accept returns or exchanges for change of mind, incorrect purchases, or buyer's remorse.
Please review your order carefully before completing your purchase.
International Orders
To comply with the EU right of withdrawal, customers in the EU can cancel their orders any time before they’re fulfilled, and can return items for at least 14 days after receiving the last item
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging.
If your claim is approved, we will replace the item or issue a refund, at our discretion.
Please contact us at:
support@kraftpaperscissors.com
Lost or Delayed Packages
Once an order has been shipped, delivery times are the responsibility of the shipping carrier.
If your package appears to be lost or significantly delayed, please contact us at support@kraftpaperscissors.com, and we'll gladly assist you in working with the shipping carrier to locate your package.
Order Cancellations
Orders may be canceled only if production has not yet begun. Once an order has entered production or has shipped, it cannot be canceled.
Digital Products
Due to the nature of digital downloads, all digital product sales are final. Digital products are not eligible for returns, exchanges, or refunds.
Personalized & Custom Items
Personalized or custom-made products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.
Contact Us
If you have any questions about your order or this policy, we're happy to help.