FAQ's - Frequently Asked Questions
How long does it take to make my order?
Everything is handmade to order. Most items ship within 2-3 business days. Daisy Mae supervises quality control on every batch (mostly by napping nearby), so custom stationery may take a little longer since each piece is made just for you.
What shipping options do you offer?
We ship standard USPS shipping on all orders. You'll get a tracking number as soon as your order ships (Daisy Mae does not do the actual walking to the post office, she just watches from the window).
Do you ship internationally?
Yes! We currently ship to Australia, New Zealand, United Kingdom, and Canada. International shipping times and rates are calculated at checkout. Daisy Mae wishes she could hand-deliver, but the leash laws in four different countries make that complicated.
What is your return policy?
At Kraft Paper Scissors, we take great care in creating and packaging every order. Because many of our products are handmade, made to order, personalized, or printed on demand, all sales are final. We don't accept returns or exchanges for change of mind, incorrect purchases, or buyer's remorse, so please review your order carefully before completing your purchase.
International customers (Australia, New Zealand, United Kingdom, and Canada) can cancel their order any time before it's fulfilled, and have 14 days after receiving their last item to return it.
Personalized and custom items cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect. Digital product sales are always final.
What if my order arrives damaged or wrong?
Contact us within 7 days of delivery at support@kraftpaperscissors.com with your order number, a description of the issue, and clear photos of the item and packaging. If approved, we'll replace the item or issue a refund at our discretion.
Can I cancel my order?
Orders can only be canceled if production hasn't started yet. Once an order is in production or has shipped, it cannot be canceled.
What if my package is lost or delayed?
Once an order ships, delivery time is the shipping carrier's responsibility. If your package seems lost or significantly delayed, email support@kraftpaperscissors.com and we'll help you track it down with the carrier.
How do I care for my stickers?
Our stickers are made with premium vinyl and are waterproof. They're safe on water bottles, laptops, and other smooth surfaces. Avoid dishwashers and harsh scrubbing. Daisy Mae has tested this by drooling on one. It held up fine.
Are your tumblers and cups dishwasher safe?
Yes, as long as no stickers or decals have been added. Plain tumblers and cups are dishwasher safe. If you've added stickers, hand wash only to keep them looking good and stuck on for the long haul.
Can I change or cancel my order after I place it?
Reach out as soon as possible. If your order hasn't gone into production yet, we can usually make changes or cancel it.
Do you offer wholesale or bulk pricing?
Yes, contact us directly for bulk order pricing and turnaround times.
Where are you located?
We're a small handmade shop based in Bakersfield, California, run by one human and one very opinionated bulldog.